Shipping & Return Policy

Returns

Our policy lasts 14 day. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, or that are damaged or missing parts for reasons not due to our error/production will not be accepted. Nor will any items been accepted if it is outside the 14 day period.

Refunds (if applicable)

10% restocking fee will be deducted from your refund unless product is faulty. If a product is deemed faulty, A full refund or store credit will be given (The purchaser has the choice of a refund, replacement or store credit). A 10% Restocking fee applies to ALL “enrolment Kit” orders that do not follow policy and cannot be processed due to already holding a wholesale customer account. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days. We do not refund for change of mind.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ashlee@ashleesomerville.com.au

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded UNLESS item is deemed faulty.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ashlee@ashleesomerville.com.au to arrange replacement, refund or store credit.

Shipping

We endeavour to keep our shipping prices competitive and offer free shipping for orders over $150. Whilst we try to process and post orders daily, please note that during busy periods there may be a handling time of 3-4 business days (This does not include public holidays, Or days we are closed. Please note that with enrolment orders, If the information needed to process isn’t given (DOB) Your order will be delayed.  We charge a flat rate of $8.50 Australia wide for all other others. We use Sendle where possible as well as Australia Post for our rural customers. This is to keep the cost of postage reasonable and to avoid a price rise. Please Note, If ordering doTERRA Essential Oils or Enrolment Kits they are sent directly from the nearest doTERRA Warehouse to avoid delays.

You will be responsible for paying for your own shipping costs for returning your item (Unless item is faulty, Then you will be reimbursed upon receipt). Shipping costs of your original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.